Question 1

What are the credit usage limits?

Accepted Answer

We offer three service tiers, each with different benefits. The limits for the Free, Plus, and Pro plans may be adjusted based on system needs. Your available credits will reset according to your subscription plan.

Question 2

What are credits?

Accepted Answer

Credits represent the computing resources used to process spreadsheets, analyze data, generate presentations, or create images and videos. They measure the processing power, memory, and server time needed for your tasks. More complex tasks, such as larger files, more advanced presentations, higher-resolution images, or longer videos, require more credits than simpler tasks.

Question 3

Do unused credits roll over to the next month?

Accepted Answer

No. Credits included in your monthly plan reset at the beginning of each billing cycle. When a new cycle starts, your credit balance is automatically refreshed to your plan amount, regardless of how many credits were left unused in the previous cycle.

Question 4

What happens if I run out of credits?

Accepted Answer

If you run out of credits, you have a few options: wait for your daily or monthly free credits to refresh automatically, upgrade from a lower-tier plan to a higher-tier subscription for more credits, or purchase an additional credit pack if you're a subscriber.

Question 5

Can I change my subscription plan?

Accepted Answer

Absolutely. You can update your subscription at any time by visiting the pricing page. There, you'll find options to switch between plans or manage your current subscription so it better fits your needs.

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