Terms of Use

Welcome to hiData.

These Terms of Use (“Terms”) govern your access to and use of the hiData platform and related services (the “Service”). hiData is an AI-powered agent for data work that allows you to upload spreadsheets, slides, and documents, or connect supported databases, and use plain-language instructions to clean data, perform analysis, and generate ready-to-share outputs such as Excel files, reports, and presentations.

By accessing or using the Service, you agree that these Terms form a legally binding agreement between you and HIDATA PTE. LTD., a company incorporated in Singapore (“hiData”, “we”, “us”, or “our”). Unless otherwise specified, hiData is based in Singapore.

For convenience, hiData may provide brief summaries, highlights, or explanatory text to help you understand these Terms. Such summaries are provided for informational purposes only and are not legally binding. In the event of any inconsistency between a summary and the full Terms, the full Terms shall prevail.

These Terms, together with any additional agreements or policies referenced herein, are governed by and construed in accordance with the laws of Singapore, without regard to conflict of laws principles, unless otherwise stated.

1. Overview of the Service

The Service is provided through hidata.ai and any related websites, applications, integrations, or services made available by hiData.

When using the Service, you may:

• Upload your own data, files, and materials (“User Content”);
• Access tools powered by artificial intelligence to clean, transform, analyze, and visualize data;
• Generate outputs such as spreadsheets, reports, presentations, or other materials (“Outputs”); and
• Access content or features provided by hiData or third-party providers, where applicable.

Your use of the Service is subject to these Terms and the hiData Privacy Policy.

You may use the Service only if you are legally capable of entering into a binding contract with hiData and are not prohibited from using the Service under applicable laws. By using the Service, you represent and warrant that you have the full right, power, and authority to enter into and comply with these Terms.

If you register for or use the Service using an email address associated with an employer, educational institution, or other organization, you represent and warrant that:

1. You are authorized to act on behalf of that entity;
2. Your use of the Service binds the entity to these Terms; and
3. References to “you” or “your” in these Terms refer to both you and the entity.

2. Use of the Services

(a) Age requirement. Children may not access or use the Service unless their use is directly authorized and supervised by a parent, legal guardian, or other authorized adult (such as a teacher) who agrees to be bound by these Terms on the child’s behalf. For the purposes of these Terms, a “child” refers to a person under the age of 13, or the minimum legal age required in the applicable jurisdiction to consent to the processing of personal data, whichever is higher.

(b) Access to the Services. Subject to your compliance with these Terms, hiData grants you a non-exclusive, limited, revocable, non-transferable, and non-sublicensable license to access and use the Services for personal or commercial purposes, as permitted by these Terms.

hiData reserves all rights not expressly granted to you. Each user must maintain a unique account. You are solely responsible for all activities conducted through your account, including safeguarding your login credentials. You may not share, transfer, or allow others to access the Services using your account credentials.

(c) Acceptable use policies. Your use of the Services, including any user-generated content, data, Outputs, or other results, must comply with hiData’s applicable acceptable use rules and restrictions, as may be updated from time to time. Any violation of such rules or restrictions constitutes a breach of these Terms.

(d) Anti-discrimination and Ethical Use. hiData is committed to being a force for good and does not tolerate the use of its Services to engage in, promote, support, or enable discrimination, harassment, or harm.

You shall not use the Services in any manner that incites, promotes, or supports discrimination, hostility, or violence against individuals or groups based on race, religion, sex, sexual orientation, age, disability, ancestry, nationality, or other inherent characteristics.

(e) Restrictions and Prohibited Uses. You shall not, directly or indirectly, and whether by yourself or through any third party:

1. License, sublicense, sell, rent, lease, distribute, transfer, or otherwise make the Services or permitted content available to any third party, except as expressly permitted under these Terms;
2. Copy, reproduce, modify, translate, adapt, decompile, disassemble, reverse engineer, or attempt to obtain the source code of the Service or any portion thereof;
3. Create derivative works based on the Services or any portion thereof;
4. Access or use the Services for the purpose of benchmarking, performance testing, or competitive analysis without hiData’s prior written consent;
5. Access or use the Services to develop, train, market, or support products or services that compete with hiData;
6. Use the Services to store, transmit, or distribute malware, viruses, worms, spyware, or other malicious code;
7. Circumvent, bypass, or attempt to circumvent technical limitations, access controls, or security measures implemented by hiData;
8. Use virtual private networks (VPNs), proxies, or other similar technologies to evade geographical restrictions, pricing mechanisms, or content access where such restrictions are applied by hiData;
9. Use the Services to send unsolicited communications, spam, or fraudulent messages;
10. Engage in scraping, data mining, extraction, harvesting, or automated collection of data or content from the Service, including for machine learning or AI training purposes, unless expressly authorized in writing by hiData;
11. Interfere with or disrupt the integrity or performance of the Services or related systems.

(f) Enforcement and Consequences. hiData may monitor the use of the Services to ensure compliance with these Terms. Any violation may result in suspension or termination of your access to the Services, removal of content, or other actions deemed appropriate by hiData, with or without notice, as permitted by law.

(g) Reservation of Rights. hiData reserves the right to modify, suspend, or discontinue any part of the Services at any time.

3. Security and Data Privacy

(a) Information Security. hiData implements and maintains administrative, technical, and physical safeguards designed to protect information processed through the Services against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards are designed in accordance with industry standards suitable for the nature of the data and Services provided.

Additional information regarding hiData’s security practices may be provided through hiData’s security documentation or other channels hiData makes available from time to time.

(b) Data privacy. hiData’s Privacy Policy describes how hiData collects, uses, transmits, discloses, and stores personal data. By creating an account or using the Services, you acknowledge that you have read and understood the Privacy Policy.

Where required under applicable data protection laws, hiData processes personal data in accordance with any applicable data processing terms made available by hiData. In the event of any conflict between these Terms and such data processing terms, the data processing terms shall prevail with respect to personal data processing.

Where hiData processes personal data on your behalf, hiData acts as a data processor, and you act as the data controller, as defined under applicable data protection laws.

4. Content and Designs

(a) User Content. You retain ownership of all content that you upload to the Services (“User Content”). By uploading User Content, you represent and warrant that you have all necessary rights, permissions, and lawful basis to use and upload such content, including any personal data contained in it, where applicable.

To operate and provide the Services, you grant hiData a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, modify, process, and display your User Content solely for the purpose of providing, maintaining, and improving the Services for you, including generating Outputs that you request.

(b) Licensed Content. The Services may include content provided by hiData or third-party licensors, such as templates, example materials, or other resources, where applicable (“Licensed Content”). Your use of Licensed Content is subject to the applicable license terms associated with that content. License rights and restrictions vary depending on the source and type of Licensed Content.

You are responsible for complying with all applicable license terms when using Licensed Content in connection with your User Content or Outputs.

(c) Designs. Your work product generated through the Services may include a combination of User Content, Licensed Content, and Outputs. While you retain ownership of your User Content, your ability to use, distribute, or commercialize Outputs that contain or depend on Licensed Content may be subject to applicable license restrictions.

hiData does not claim ownership of your User Content or your Outputs. However, hiData retains all rights in the Services and any Licensed Content.

(d) Sharing and Publishing. You may share or publish Outputs using third-party platforms or links. hiData does not control or assume responsibility for third-party services, platforms, or distribution methods used by you.

(e) Processing Personal Data. If you use the Services to upload, connect, collect, store, or process personal data, including personal data of third parties, within User Content or Outputs, you are solely responsible for ensuring compliance with applicable data protection laws, including providing required notices and obtaining any necessary consents or other lawful bases.

Where required by applicable law and where hiData processes personal data on your behalf in providing the Services, hiData will act as your data processor under applicable data processing terms, and you will act as the data controller, as described in these Terms and the Privacy Policy. If there is any conflict between these Terms and the applicable data processing terms, the data processing terms shall prevail with respect to personal data processing.

5. Billing and Subscriptions

hiData provides free and paid subscription plans. You can learn more about hiData subscription services in the member service upgrade window or other pricing pages made available in the Service. Pricing may vary by location and will be based on the billing information you provided to us at the time of purchase. If you use a hiData Teams plan, the team owner will be responsible for payment of the subscription fees unless otherwise agreed in writing.

(a) Subscriptions and Renewal. hiData may offer monthly or annual subscriptions. Subscriptions renew automatically unless cancelled prior to the renewal date, to the extent permitted by applicable law. If you unsubscribe, you will not receive any refund or credits for amounts already paid, except where required by law.

(b) Fees and Taxes. All fees are exclusive of applicable taxes unless otherwise stated. The tax rate is calculated based on the billing information you provide and the tax rate applicable to the subscription fee.

(c) Cancellation. You may cancel your subscription at any time through your account settings. Upon cancellation, you will not be entitled to a refund for any fees paid, except where required by law, and any unpaid fees will be immediately due.

(d) Free Trials and Pilot. hiData may offer free trials or pilot programs at its discretion. hiData reserves the right to set qualification requirements and duration for any free trial or pilot. Unless cancelled before the trial ends, your subscription may convert to a paid plan automatically, where permitted by applicable law and where you have been provided any required disclosures. If you do not subscribe before the trial period ends, your access to the Service may stop.

(e) Pricing Changes. hiData reserves the right to modify subscription pricing at any time. The pricing change will take effect thirty (30) days after your next renewal or notification, whichever is later, unless a different timing is required by applicable law.

6. Intellectual Property Rights

Except for User Content, all intellectual property rights in the Services, including software, models, trademarks, service marks, branding, interfaces, and Licensed Content, are owned by hiData or its licensors. If you provide any feedback, suggestions, or ideas to hiData services or products, you grant hiData a perpetual, irrevocable, worldwide, royalty-free right to use such feedback without restriction or compensation. hiData may incorporate such feedback into the Services.

7. Disclaimers

The Services are provided “as is” and “as available”, without warranties of any kind. To the maximum extent permitted by law, hiData disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

hiData does not guarantee that your use of the Service will be uninterrupted or error-free. hiData does not guarantee the accuracy, completeness, or reliability of any Outputs generated through the Services. You are responsible for reviewing and validating Outputs before relying on or sharing them.

hiData does not guarantee to save or maintain your data without loss. The Services may require the transmission of data over networks that hiData does not own, operate, or control. hiData is not responsible for any data lost, changed, intercepted, or stored through such networks. hiData does not assume any responsibility for delays, interruptions, service failures, or other problems inherent in systems other than the use of the Internet and electronic communications or beyond hiData’s reasonable control.

8. Indemnification

You agree to indemnify and hold harmless hiData from and against any claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees and costs, arising from or relating to: (i) your violation of these Terms, (ii) your User Content, (iii) your use of the Services, or (iv) your violation of applicable laws.

9. Limitation of Liability

To the maximum extent permitted by law, hiData’s total liability shall not exceed the greater of:

• USD $100, or
• The fees paid by you to hiData in the twelve (12) months preceding the event giving rise to the claim.

The above restrictions do not apply to liability arising from your breach of the Restrictions and Prohibited Uses section or your indemnification obligations.

In no event shall hiData be liable for any consequential, incidental, indirect, special, exemplary, punitive, or other similar damages, losses, or expenses, including but not limited to business interruption, loss of business, loss of profits, or loss of data, even if hiData has been advised of the possibility of such damages.

hiData is not responsible for the content of User Content.

These clauses do not affect rights of consumers that are not allowed to be waived or restricted by law. These clauses do not exclude or limit liability arising from fraud, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.

10. Termination

(a) Suspension or Termination. hiData may suspend or terminate your access if you violate these Terms. Upon termination, your right to access and use the Services will cease immediately.

(b) Violations and Enforcement Actions. If hiData determines that you, your use of the Services, your User Content, or your Outputs violate these Terms, including but not limited to applicable acceptable use rules, restrictions on the use of the Service, or anti-discrimination provisions, hiData may take one or more of the following actions, at its discretion:

1. Remove or disable access to the violating User Content or Outputs;
2. Temporarily suspend your access to the Services;
3. Terminate and delete your account, including associated Outputs and User Content;
4. Permanently restrict your ability to use the Services; and/or
5. Disclose relevant content to law enforcement or regulatory authorities where required or permitted by law.

(c) Effects of Termination. If your subscription is terminated due to hiData’s material breach of these Terms, hiData will refund any prepaid fees on a pro-rata basis for the unused portion of the subscription period, where required by law.

If your subscription is terminated due to your violation of these Terms, no refunds will be provided, except where required by law, and any outstanding fees will become immediately due.

Upon expiration or termination of your subscription, you must cease all use of the Services.

After termination, you may no longer be able to access your Outputs, User Content, or other data stored in the Services. To the extent permitted by law, hiData may delete such data. Outputs that were previously shared by you via third-party platforms or links may remain accessible to others.

Unless your account is terminated due to a violation, you may use available tools to download or export your User Content and Outputs before your subscription expires or is terminated. If your account is terminated for violations, you may not create a new hiData account without hiData’s prior written consent.

(d) Survival. The provisions relating to Billing, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Miscellaneous shall survive the expiration or termination of these Terms.

11. Miscellaneous

(a) Compliance with Laws. You agree to comply with all applicable local, state, national, and international laws, regulations, and treaties in connection with your use of the Services. hiData likewise agrees to comply with applicable laws in providing the Services.

(b) Governing Law. These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of laws principles.

(c) Export Controls and Sanctions. The Services may be subject to export control laws, trade sanctions, and regulations of Singapore, the United States, and other jurisdictions. You agree to comply with all applicable export, import, and sanctions laws and regulations. You represent and warrant that:

1. You are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive sanctions applicable to the Services; and
2. You are not listed on any government list of prohibited or restricted parties applicable to the Services.

hiData may suspend or terminate access to the Services where required by applicable export control or sanctions laws.

(d) Dispute Resolution. If you have a dispute arising out of or relating to these Terms or the Services, please contact us by email at support@hidata.ai, and we will attempt to work with you to resolve disputes informally.

If the dispute cannot be resolved informally, any claim arising out of or relating to these Terms shall be resolved by binding arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the SIAC Rules in effect at the time. The seat of arbitration shall be Singapore. The arbitration shall be conducted in English. The arbitrator’s decision shall be final and binding.

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights, data security, or other proprietary rights, to the extent permitted by applicable law.

(e) Assignment. You may not assign or transfer these Terms, in whole or in part, without hiData’s prior written consent, except in connection with a merger, acquisition, or sale of substantially all of your assets. hiData may assign or transfer these Terms at any time without restriction.

(f) Headings. The section headings, titles, and explanation boxes used in these Terms are for convenience only and will not affect the meaning or interpretation of these Terms or any part thereof.

(g) Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be enforced to the maximum extent permitted by law.

(h) Waiver. hiData’s failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or of hiData’s right to enforce it at a later time.

(i) Notification. All notifications to you will be sent to the email address associated with your account or by other legally permissible means.

(j) Copyright Complaints. hiData respects the intellectual property rights of others. We will respond to notices of alleged copyright infringement in accordance with applicable law. If you believe that content on the Services infringes your copyright, please contact us at support@hidata.ai with sufficient information for us to review your notice.

We may modify these Terms and any policies or agreements cited in these Terms at any time. We will publish the latest version of these Terms on hidata.ai. We will provide you with reasonable advance notice if there is any change to the Terms that has a significant adverse impact on your rights or your use of the Service, where required by law or as determined by hiData. We may provide this notification through the Services and/or via email. If you continue to use the Service after any revised Terms take effect, you agree to be bound by the new Terms.

(k) Changes to the Services and Terms. hiData may modify the Services or these Terms from time to time. Updated Terms will be posted on hidata.ai. If a change materially affects your rights, hiData will provide reasonable advance notice where required by law. Continued use of the Services after the effective date of the updated Terms constitutes acceptance of the changes.

(l) Service Modifications or Discontinuation. hiData may add, modify, suspend, or discontinue any feature or part of the Services at any time. If you are a paid subscriber and hiData discontinues a core feature of your subscription, hiData will use reasonable efforts to provide a comparable alternative or issue a prorated refund for the unused portion of the subscription period, where required by law.

(m) Entire Agreement. These Terms, together with any policies or agreements referenced herein, constitute the entire agreement between you and hiData regarding the Services and supersede all prior or contemporaneous agreements or understandings. Any terms included in purchase orders or similar documents shall have no effect unless expressly agreed to in writing by hiData. The English version of these Terms shall prevail.